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CQSD ClearQuest & HP Service Desk integration PDF Print E-mail
Saturday, 28 March 2009
'CQSD' - ClearQuest & HP Service Desk integration. The module is designed for synchronization of IBM Rational ClearQuest and Service call queries in HP Service desk. The decision help to combine processes for maintenance and development of software and automate the access for designers/analysts from 3-line of support to the process of request handling, that was performed manually.
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Annotation

 

The module is designed for synchronization of IBM Rational ClearQuest and Service call queries in HP Service desk. The decision help to combine processes for maintenance and development of software and automate the access for designers/analysts from 3-line of support to the process of request handling, that was performed manually. The module allows issuing the new IBM Rational ClearQuest queries that are based on registered Service call in HP Service desk. There is a two-way integration is used in the module. It is implemented by the method of information changing about state of query between two systems.
There are no analogues for with module!

Implementation

The decision is based on exchanging of massages between two systems. The module is designed as a package for IBM Rational ClearQuest and for IBM Rational ClearQuest mail reading service.  

Requirements

  • Any version of IBM Rational ClearQuest
  • HP Service desk 4.5

Advantages

  • No analogues.
  • Works with any version of ClearQuest.
  • Processing of attachments.
  • Flexible setup of field’s correspondence between systems.
  • Support the changing of query state in two ways.  
  • Allow organizing the mutual support of systems that are located in different geographical places.
  • The Module implements the passing of queries produced in HP SD system to ClearQuest system for executing.
  • The Module implements changeability of state in HP SD system depending on ClearQuest.
  • The Module allows using single entry point for all types of queries.  
  • The Module supports possibility for designers to work in one query management system for software changing and tasks for realization.  

Typical script of query processing

  • Making of Service Call (request) in HP SD system with the choice of implement characters for queries that are realized  in ClearQuest system (type of services).
  • Making of mail massage with the data of “Request”  for ClearQuest.
  • Receiving the mail massage by  ClearQuest mail reading module.
  • Making the record Query in ClearQuest system on basis of mail massage with data of Requests.
  • Issue of mail massage for HP SD system about creation of record and submission of identifier and state of Query.
  • Changing the record Request in HP SD system in accordance with state of Query (according to the life-limit).

Typycal deployment plan

Total project duration - 25 business days:

  • 15 days (offsite) - customize our solution
  • 10 days (onsite) - implementation all changes
Task Result Duration
IBM Rational ClearQuest (CQ) and HP Service desk (HP SD) mutual integration   25 days (total)
1. Analisys of the active configurations of HP SD and CQ
Changes introduction plan
5
1.1. HP SD incidents and CQ requests analisys which are to be sinchronized
SD and CQ analisys report
3
1.2. Elaboration and coordination of the HP SD and CQ configurations changing plan for integration establishing
Changes introduction plan
2
2. Implementation of the SD and CQ configurations changing plan on the test bench
Test bench with customized integration
5
2.1. CQ scheme changing

Revised CQ scheme
Applying our packages

4
2.2. Preparation and realization of the CQ to HP SD messages dispatching rules
Adapted CQ notification rules
1
2.3. HP SD scheme changing
Revised HP SD scheme
4
2.4. Customization of the HP SD inbox messages processing system basing on CM-Consult module
Customized CQMailReader
1
3. Testing of the customized integration on the test bench
Integration administrator guide
5
3.1. Elaboration and coordination of the test scenario for the demonstration
Test scenario
1
3.2. Integration demonstration on the test bench
Demo video of integration usage
1
3.3. Introduction of the complementary changes
  1
3.4. Elaboration of the guidance for integration for the active configurations of HP SD and CQ
Integration administrator guide
2
4. Establishing integration upon the active configurations of SD and CQ
Customized integration
10
4.1. Introduction of the changes into the active configurations of HP SD and CQ basing on integration adminisrator guide
Customized integration
6
4.2. Integration operational testing
  4

 

More info

Download demo-version
 
  
See videos and presentationsBuy now (node-locked license)
    
Last Updated ( Wednesday, 19 May 2010 )
 
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